At LUFFKA, every order ships free — no minimums, no exceptions.
Order Processing Times
Once you place an order, please allow 1–3 business days for us to process and dispatch it. We consider an order "dispatched" the moment it's handed off to our shipping carrier and begins its journey to you.
During peak periods and holidays, processing may take up to 7 business days. We appreciate your patience during these busier stretches.
Estimated Shipping Times
Shipping times below reflect transit time after your order has been dispatched, and vary by destination:
- United States: 4–7 business days
- Canada: 5–9 business days
- European Union: 5–9 business days
Please keep in mind that carriers may experience delays during peak seasons or holidays that are outside of our control, and international orders may be subject to customs delays that extend delivery beyond the estimates above.
Order Changes & Accurate Shipping Details
It's the customer's responsibility to ensure shipping details are accurate and complete at checkout. Incomplete or incorrect information may delay processing or result in order cancellation.
If our system flags a potential address issue, our support team will email you to verify your details within 3 business days of placing your order. If we don't hear back within this time, we reserve the right to cancel the order.
Noticed an error after placing your order? Email us at support@luffka.com within 24 hours. We'll do our best to make the correction, but we can't guarantee changes requested after that window.
Delayed Delivery
We work hard to get every order to you as quickly as possible — but some delays fall outside our control. This can include:
- Courier disruptions from severe weather or transportation issues
- Product availability issues
- Address verification holdups
- Payment processing delays
If any of these affect your order, we'll notify you as soon as we're aware. While LUFFKA isn't liable for delays caused by external factors, we'll always keep you updated and help however we can.
Lost or Stolen Packages
Once a package is in the courier's hands, its journey is technically out of ours — but we're still here to help. If your package is lost or stolen:
- Contact us at support@luffka.com
- File a claim directly with the courier — most have a process for this and may need extra info from you
- We'll also follow up with the courier on your behalf for updates
Lost or stolen packages fall outside our refund policy, but depending on the situation, we may offer a replacement. If a package can't be located, we recommend filing a police report as well.
Changes to This Policy
LUFFKA may update this Shipping Policy at any time without prior notice. We encourage you to check back periodically. Continuing to shop with us means you accept the current version of this policy, including any changes.
Questions? Reach out anytime at support@luffka.com.