Refund & Return Policy
LUFFKA's Commitment to Your Satisfaction
At LUFFKA, we're committed to offering products that help address your needs. We stand behind our products, and we recommend using them for a minimum of 14 days before considering a return. If you're not satisfied after that 14-day window — and you're still within our 30-day money-back guarantee — reach out to us at support@luffka.com.
Cancellation Policy
Order changes or cancellations must be requested within 24 hours of placing your order. After that window, we may be unable to accommodate the request, since the order will already be in processing. If you cancel within 24 hours, we'll process your refund within 7 business days.
30-Day Money Back Guarantee
We're confident in our products, which is why we recommend trying them for at least 14 days to experience the full benefit. If you're still not satisfied after that, you can return your items any time within our 60-day guarantee window. Please note: shipping fees, where applicable, are non-refundable.
To start a return, contact our support team through the form on our Contact Us page, or email us directly at support@luffka.com. To speed things along, include your Order Number or the name and email address used at checkout.
Damaged Items
We package every order carefully to minimize the risk of damage in transit. An item is considered damaged if it has a defect or is physically broken — cosmetic shipping damage (like a dented box) with the product itself intact does not qualify.
If your item arrives damaged, let us know within 24 hours of delivery. Email support@luffka.com with a clear photo of the damage, and we'll assess your eligibility for a free replacement. We do not offer refunds, replacements, or returns for items damaged through normal wear and tear or misuse.
Shipping and Delivery
We aim to deliver every order promptly, but we can't be held responsible for shipping delays outside our control — including courier issues, customs holdups, or other transit problems. If you run into a delivery issue, please reach out to the courier directly. LUFFKA is not responsible for packages that are lost, stolen, or delayed in transit.
Incorrect Shipping Address
It's the customer's responsibility to enter the correct shipping address at checkout. If an error isn't reported to us within 24 hours of placing the order, we're unable to offer a resend or refund for undelivered items.